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Biographie Where do I find the email source?
In this guide, we show you where to find the email source and how to forward it to our support team. The email source contains information about an email, for example, where it came from or why the email was marked as spam.
Step 1 - Log in to Webmail
Step 2 - Find the email source under More
Step 3 - View the email source code
Step 4 - Forward the code to cloudresolve.net support (optional)
________________________________________
Step 1 - Log in to Webmail
Go to www.cloudresolve.net and click Log in > Webmail in the top-right corner. Check our guide on how to log in for more instructions.
Step 2 - Find the email source under More
1. Select the email for which you need the source code.
2. Click More in the top right corner.
3. Click View email source in the drop-down menu.
Step 3 - View the email source code
The source code will be opened in a separate window in your browser.
Step 4 - Forward the code to cloudresolve.net support (optional)
Did our support ask you to provide the source code of a specific email, for example, because it was mistakenly identified as spam? Then we'll ask you to use Pastebin to send it to us. Pastebin is a tool we have created to safely share text and content.
1. Go to , to open Pastebin in your browser.
2. Enter a title or description.
3. Copy the email source code and paste it into the text field.
4. Check the CAPTCHA box "I'm not a robot" and click Submit.
5. A unique link has now been created with your source code. Copy the URL and send it to our support department or add it to an existing ticket.
Setting up a vacation message/out-of-office auto-reply
If you are unable to answer your emails, for example, because you are on vacation, it is a good idea to set up an out-of-office reply. That way, people are aware that you might not answer right away.
A good out-of-office reply lets people know that you are not available, when you expect to be back, and who to contact instead. You can also use an auto-reply to send a confirmation that an email has been received.
1. Log in to Webmail and click Settings.
2. Click General in the menu to the left, scroll down to Auto-reply, and click Edit.
3. Check the box to enable auto-reply.
4. Enter a subject for your auto-reply.
5. Type in a message for your auto-reply.
6. Click Save at the bottom of the screen.
You can also set up an auto-reply from the Email section in the control panel, where you can manage all email accounts on your domain.
What should you enter for the reply-to address?
Additionally, you can specify a reply-to address when you set up the auto-reply message. You can also leave it empty.
If you do enter a reply-to address and someone responds to your vacation message, the email will be sent to that address. This can be useful if you want people to contact someone else, or write to an alternative address.



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